Return & Refund
How We Use Your Personal Information
Depending on how you interact with us and which Services you use, we may use your
personal information for the following purposes:
- Providing, tailoring, and improving the Services: To provide the Services; process payments and orders; fulfill purchases; manage accounts; remember preferences and items of interest; send account notifications; arrange shipping; facilitate returns and exchanges; enable product reviews where available; and personalize, maintain, and improve your shopping experience.
- Marketing and advertising: To send marketing and promotional communications by email, text message, or postal mail, where permitted, and to display advertisements for products or services on our website or other websites. Advertising may be based on items you have purchased, added to your cart, or other activity on the Services, depending on the features enabled and your applicable privacy choices.
- Security and fraud prevention: To authenticate accounts; support secure payments and shopping; detect, investigate, or address suspected fraud or other illegal, unsafe, or malicious activity; protect public safety; and secure the Services. If you register an account, you are responsible for keeping your login credentials secure. We recommend that you do not share your username, password, or other access details with anyone else.
- Communicating with you: To provide customer support, respond to inquiries, improve our services, and maintain our business relationship with you.
- Legal reasons: To comply with applicable laws and valid legal processes, respond to requests from law enforcement or government agencies, participate in legal proceedings, and enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, subject to this Privacy Policy and applicable law. These circumstances may include:
- Service providers: With Shopify and other vendors that perform services on our behalf, such as payment processing, information technology, data analytics, customer support, cloud storage, order fulfillment, and shipping.
-
Business and marketing partners: With partners that help us provide marketing services or advertising. For example, Shopify may support personalized advertising through third-party services based on online activity across merchants and websites, depending on the features enabled. These partners may use information in accordance with their own privacy notices. Depending on where you live, you may have the right to opt out of certain sharing or processing for targeted advertising.
- At your direction or with your consent: When you request or consent to the disclosure of information to third parties, such as to fulfill an order or when using social media widgets or login integrations.
- Affiliates: With our affiliates or within our corporate group, if applicable.
- Business, legal, and protective purposes: In connection with a business transaction, such as a merger or bankruptcy; to comply with legal obligations, including subpoenas and similar requests; to enforce applicable terms or policies; or to protect the Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services. Information you submit through the Services is transmitted to and shared with Shopify and may be shared with third parties, including parties located in countries other than your own, as needed to provide and improve the Services.
Shopify may also use information about your interactions with our store, other merchants, and Shopify to provide certain enhanced features and services. Where Shopify processes personal information for its own purposes, Shopify is responsible for that processing, including responding to applicable requests concerning your privacy rights.
To learn more about how Shopify uses personal information and the rights that may be
available to you, visit the Shopify Consumer Privacy Policy. You may also visit the
Shopify Privacy Portal to learn about available privacy options.
Third-Party Websites and Links
The Services may contain links to websites or online platforms operated by third parties. If you follow a link to a website that we do not operate or control, you should review that website’s privacy, security, and other policies. We are not responsible for the privacy practices, security, or content of third-party websites.
Information you share in public or semi-public spaces, including on third-party social networking platforms, may be visible to other users or to the public, depending on the platform’s settings and policies. The inclusion of a link does not, by itself, imply our endorsement of the linked website or its owner or operator, except as expressly stated on the Services.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you are a parent or guardian and believe that a child has provided us with personal information, you may contact us using the details below to request that the information be deleted.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share,” as those terms are defined under applicable law, the personal information of individuals under 16 years of age.
Security and Retention of Your Information
No security measures are perfect or impenetrable, and we cannot guarantee absolute security. Information transmitted to us may not be secure while in transit. We recommend that you avoid using unsecured channels to send sensitive or confidential information.
How long we retain personal information depends on factors such as whether the information is needed to maintain an account, provide the Services, fulfill legal obligations, resolve disputes, or enforce applicable agreements and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and may be subject to exceptions under applicable law.
Right to access or know: You may have the right to request access to personal
information we maintain about you.
- Right to delete: You may have the right to request deletion of personal information we maintain about you.
- Right to correct: You may have the right to request correction of inaccurate personal information.
- Right to portability: In certain circumstances, you may have the right to receive a copy of your personal information or request that it be transferred to a third party.
- Right to opt out of sale, sharing, or targeted advertising: Depending on where you live, you may have the right to opt out of the sale or sharing of personal information, or its processing for targeted advertising, as defined by
applicable privacy laws. - Managing communication preferences: You may unsubscribe from promotional emails at any time using the unsubscribe option included in those emails. If you opt out of promotional communications, we may still send non-promotional messages relating to your account or orders.
You may exercise applicable rights through the options made available on the Services or by contacting us using the details below. To learn more about Shopify’s use of personal information and available privacy options, visit the Shopify Privacy Portal.
We will not discriminate against you for exercising your privacy rights. We may need to verify your identity before processing a request, as permitted or required by law. Where permitted by applicable law, you may designate an authorized agent to submit a request on your behalf. We may require proof of that authorization and may also need to verify your identity directly. We will respond to requests within the time required by applicable law.
Complaints
If you have concerns or complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision or submit a complaint to your local data protection authority.
International Transfers
Your personal information may be transferred to, stored in, or processed in countries outside the country where you live.
When personal information is transferred outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or applicable UK transfer mechanisms, where required, unless the destination country has been recognized as providing an adequate level of data protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post any revised policy on this website, update the “Last updated” date, and provide notice where required by applicable law.
Contact
If you have questions about our privacy practices or this Privacy Policy, or wish to
exercise any applicable privacy rights, you may contact us at:
Email: info@nakeddogapparel.com